Return and Refund Policies

1. General Policy

Because our products are custom-made and printed on demand, we do not accept returns or exchanges for issues caused by the customer, such as:

Ordered the wrong size, color, or product
Changed your mind after purchasing
Provided incorrect shipping address
Uploaded low-resolution or incorrect artwork

We only offer replacements or refunds if the problem is caused by our error.

2. Eligible Reasons for Replacement or Refund

You may request a replacement or refund if one of the following occurs:

a. Defective or Damaged Product

Item arrives damaged, broken, or not functioning as expected
Printing is blurry, misaligned, or inconsistent

b. Wrong Item Received

Wrong size, color, or design sent
Missing item(s) in the package

c. Poor Print Quality (Our Fault)

Smudges, streaks, off-placement prints
Low-quality print not matching the design file provided

d. Package Lost in Transit

If the carrier confirms the package is lost, we will resend or refund.

Note: Minor variations in color, print placement, and measurement (within industry-standard tolerances) are not considered defects.

3. Timeframe for Claims

To qualify for a replacement or refund, you must contact us within:

7 days of receiving the product for damaged or incorrect items
30 days if the package has not arrived (lost)

Claims submitted after these timeframes may be declined.

4. Required Evidence

To process your claim quickly, please provide:

Photos of the defective or incorrect item
Photos of the packaging and shipping label
Order number and email used at checkout

Without proper evidence, we may not be able to offer a refund or replacement.

5. Refund or Replacement Options

Once your claim is approved, you may choose:

a. Replacement

A new product will be produced and shipped at no additional cost.

b. Refund

A full or partial refund will be issued to your original payment method, depending on the case.

c. Reshipment

If the item is lost in transit, we will re-ship the item for free.

6. Situations Not Eligible for Refund or Replacement

We cannot offer refunds or replacements for:

Customer errors (wrong size/color/item chosen)
Items reported as damaged after the allowed timeframe
Slight color differences due to screen settings or printing processes
Orders that cannot be delivered due to incorrect addresses provided by the customer
Delays caused by carriers, customs, or natural events

7. Order Cancellations

Orders can only be canceled within 6 hours of purchase.
After production has started, cancellations are no longer possible.

If you need to cancel, contact us immediately — we cannot guarantee cancellation if the order is already in production.

8. Return Instructions

We generally do not require physical returns for print-on-demand items.
If a return is necessary, we will provide the return address and instructions.

Please do not send items back without our confirmation.